THE BOARDROOM IS OPEN - Meet our first seriously satisfying chew.
CUSTOM JAVASCRIPT / HTML
CUSTOM JAVASCRIPT / HTML

Terms & Conditions - Gus & Sam’s

Last amended: October 7, 2026

These are the official Terms and Conditions ("Terms") for all websites, including any features, content, or other materials provided via this website, social media pages, and any other online platform owned and/or operated by or on behalf of Gus & Sam’s Premium Dog Chews (collectively, the "Website"). The content and products (collectively "Services") available on the Website are provided to you by Gus & Sam’s Pet Supplies LLC, d/b/a Gus & Sam’s Premium Dog Chews, and our respective parent companies, subsidiaries, affiliates, licensors and contractors (collectively, "Company," "us", "our", "we") subject to the following Terms.

Before accessing or using the Website, please carefully read these Terms, and any amendments or supplements to it, and our Privacy Policy (collectively, the "Agreement"), as they form a legally binding agreement between you and Company and govern your access to and use of this Website, any order you place through the Website and your use or attempted use of any of our Services (collectively, "Your Use"). By accessing or using the Website (whether through a regular browser or a mobile website or application), you acknowledge that you have read, understood, and agree to be bound by the Agreement. These Terms govern Your Use of our Website, regardless of the means of access. If you do not accept the Agreement, you may not access or use the Website in any way.

In order to use the Website, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws or by us. The Website is not intended for children under the age of 18 and no person under the age of 18 may use the Website. If you use the Website, you are affirming that you are at least 18 years old.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION, AND A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. BY AGREEING TO THE AGREEMENT, YOU ACCEPT THAT YOU MUST RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS IN ARBITRATION, AS DESCRIBED IN MORE DETAIL BELOW. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE COMPANY. IT ALSO WILL PRECLUDE YOU FROM PARTICIPATING IN, OR RECOVERING RELIEF UNDER, ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST THE COMPANY BY SOMEONE ELSE.

Except for the Section entitled "Mandatory Arbitration" below, which provides for binding arbitration and waiver of class action rights, we reserve the right to update or modify these Terms at any time. When changes are made, we will make the revised version available on this webpage and will update the "Last Updated" date below. THE UPDATED TERMS WILL REPLACE ANY PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES HERETO, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE. Your continued use of the Website after the date any such changes become effective constitutes your acceptance of the new Terms, unless we are required by applicable law to obtain your acceptance through other means. You should periodically visit this webpage to review the current Terms so you are aware of any revisions. If you do not agree to abide by these or any future Terms, you may not access, browse, or use (or continue to access, browse, or use) the Website.

Your License to Access and Use the Website and Ownership

All Services contained on the Website are intended for your personal, non-commercial purposes only and protected by intellectual property laws. Except as expressly permitted in these Terms, you may not use, reproduce, distribute, adapt, modify, reverse engineer, copy, publish, display, transmit, frame, link, sell, license, or in any way exploit the Services contained on the Website. You further agree to use this Website, including its Services, only for lawful, non-commercial purposes and in compliance with all international, federal, state and local laws.

We reserve all rights in the Services that we do not specifically grant in these Terms.

Prohibited Uses

We do not authorize or permit the resale of our products by unauthorized retailers, resellers, and/or distributors. Any account or guest user associated with a purchase order that we suspect is connected with the illegal or unauthorized distribution of any of our products, and/or any other activity that was not pre-approved in writing by the Company, may be subject to suspension or immediate termination, and restricted from any further access to this Website. Any open order associated with such a suspended or terminated account, user or IP address will be canceled and credited back to the original purchaser. We reserve the right to pursue legal action against any unlawful retailer, resellers, and/or distributor for violations of this Agreement and under applicable law including the Lanham Act.

If we believe or suspect that your account information or any other information you provide to us is not true, accurate, current, or complete, we may deny or terminate your access to this Website (or any portion thereof), cancel affected orders, and take other appropriate action. The use of false or unauthorized identity, address, telephone, payment, or other information may constitute fraud or other unlawful conduct under applicable law. We reserve the right to investigate suspected fraud and to pursue remedies available to us under applicable law.

Without limitation, you may not modify, distribute, transmit, perform, broadcast, publish, license, reverse engineer, transfer, sell, and/or create derivative works from the Website and/or any of its Services unless you obtain our prior written approval in each instance. You also may not use the Services in any way that could harm us and/or any third party. For example, you may not use the Services in a way that could:
1. Damage or interfere with the proper performance or operation of the Services, the Company, or any third party;

2. Intercept any Services or information that we have not intentionally made available to you, or defeat or attempt to defeat any access or other technical controls that we have implemented;

3. Give you access to the Services using any interface other than the interface that we provide, or attempt to "scrape" or "harvest" content without our express permission;

4. Frame any Services in connection with an unauthorized logo or mark, or do anything that could falsely suggest a relationship between us and you or any other party;

5. Convey unauthorized claims about the curative or health-enhancing effects of our Services or suggest that we have made such claims;

6. Violate applicable local, state, federal, or international laws or regulations;

7. Transmit, or facilitate the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," spam, or any other similar solicitation;

8. Engage in any other conduct that limits or interferes with anyone's use or enjoyment of the Services or the Website.

Your Representations and Warranties

You represent and warrant the following: (i) you are above the legal age of majority in your jurisdiction of residence; (ii) you have not previously been suspended or removed from this Website; (iii) you do not currently, nor will you at any given time in the future, have more than one (1) customer account for this Website; (iv) you will provide us with true, accurate, current and complete information if you register for an account and/or place an order; and (v) you have capacity and authority to enter into these Terms and, in doing so, will not violate any other agreement to which you are a party.

No Professional Veterinary Advice or Information

The Services do not provide veterinary advice, diagnosis, or treatment, and the information included in the Services is offered for informational purposes only. Some portions of the Services may allow you to submit questions either to us or to third parties who have agreed to communicate with our users.

Neither our employees nor these third parties are authorized to provide veterinary or other professional advice through or about our Services. We also have not confirmed the qualifications of any third party who provides information through the Services, even if that third party lists their qualifications.

As a result, you should never use the information you obtain from or through the Services for diagnosis or treatment of any health problem, issue, or condition your pet may have, or as a substitute for any medication, treatment plan, or professional advice prescribed by a licensed veterinarian.

Please consult with your veterinarian if you have any health-related questions about your pet before using any of our products or relying on any information you obtain through the Services. You should discuss any medications, special diets, or supplements your pet is using with your veterinarian before introducing new products.

Commercial Transactions

Products displayed on the Website may be ordered for delivery within the United States and, if expressly offered at checkout, certain additional countries or jurisdictions. See the International Orders section of these Terms for additional conditions that apply to non-U.S. orders. Customers are responsible for applicable customs, import, export, excise duties, VAT, taxes, and fees except where the Website expressly states otherwise. We ship only to delivery addresses supported by the Website and our shipping providers.

Product Representations. We reserve the right to discontinue or change at any time without notice the Services, specifications, content, messaging, products, and other information, and prospectively change prices on products, in each case without incurring any obligation to you. We take reasonable precautions to try to ensure that the prices quoted on the Website are correct, to ensure that the Website is complete, accurate, and current, and to describe the products available on the Website as accurately as possible and to depict the most up-to-date packaging. However, we do not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, you agree that your sole remedy is to return it to us in an unused and undamaged condition in accordance with our Return Policy, which is listed on these Terms.

Pricing Errors and Omissions. Please be aware that prices, availability and other purchase terms are subject to change. We make every effort to ensure the accuracy of the information on the Website and to correct errors once discovered. Any product on this Website at a particular time does not imply or warrant that such product will be available at any other time.

Order Placement and Acceptance. If you order a product, payment must be received by us prior to our acceptance of the order. We may require additional information regarding your order if you have not provided all of the information required, and may cancel or limit an order any time after it has been placed.

Shipping and Risk of Loss. Company will add applicable shipping and handling fees to your order. Unless otherwise noted, Company will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although Company may provide delivery or shipment timeframes or dates, you understand that those are Company's good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of your order), Company will use reasonable good faith efforts to contact you. If Company cannot contact you or you no longer wish to receive the product, Company will cancel the order and promptly refund the amount paid. Company may reject orders where the stated delivery address is outside the United States, unless otherwise specifically stated on the Website.

Sales Tax. Depending on your jurisdictions of residence (including the United States), Company is required to collect applicable state and local sales tax on orders shipped to certain states. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. Company is required to follow the rules of each state/jurisdiction. Your final order total will include the appropriate state and local taxes.

Payment Information. In ordering products through the Website, you agree to provide only true, accurate, current, and complete payment information. By placing an order, you represent and warrant that you will only provide payment information which is yours or which you are authorized to provide. Company shall have the right to cancel your order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to Company, or for any other reason that we, in our sole discretion, deem appropriate.

International Orders. Company may not directly sell certain Company products in any jurisdiction other than the United States of America and certain select countries. While Company may choose to accept orders for the purchase of its products from non-U.S. residents, the acceptance of such orders and the sale of such products will be subject to the following conditions:

1. You agree that the purchase of any Company products by you, as a non-U.S. resident, shall be for your own personal use only and not for further resale and/or distribution in any manner;

2. You hereby expressly authorize and direct Company to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and

3. You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from Company's facilities to your shipping address.

Return Policy

We offer a 90-Day Satisfaction Guarantee on products purchased through our Website, unless a product is specifically marked as "Final Sale." The guarantee period begins on the date your product is shipped from our fulfillment center and expires ninety (90) days after the shipping date. To qualify for a refund, you must return the product in accordance with this Return Policy.

To initiate your return, please submit our online Return Request Form or contact our Customer Care Team at admin@gusandsam.com or 480-445-9225. If your return is eligible under our 90-Day Satisfaction Guarantee, you will receive a return authorization number ("RA #") and return instructions. You are responsible for return shipping charges unless otherwise required by law or expressly stated by us. Your refund will be processed after the returned product has arrived at our designated return facility and has been reviewed for compliance with this policy.

Refunds will be issued only for products originally purchased through our Website and returned in compliance with this policy. If your return shipment includes products not purchased directly from us — including those purchased from unauthorized third parties or other merchants — those products will not be eligible for a refund.

If any counterfeit products are included in your return, your entire return will be deemed invalid and no refund will be issued. We reserve the right to retain such products for investigation and enforcement purposes.

You must include your RA # with your return shipment in order for us to process your refund. Any shipments that do not contain a RA # will NOT be refunded and will be destroyed.

To contact our Customer Care Team:
Phone: 480-445-9225
Email: admin@gusandsam.com

Coupons

Coupons and promotional codes provided to you are for your individual use only. You may not transfer, reproduce, trade, sell, offer for sale, publish or otherwise share the Company coupons and promotional codes unless the terms of the coupon or promotional code expressly allow you to do so. We reserve the right to cancel orders when we have reason to believe that any coupon or promotional code is being used by someone other than the intended recipient, or in the case of suspected abuse, misuse or fraud. We reserve the right to terminate a coupon or promotional code offering at any time and set expiration dates for such offers at any time and in our sole discretion. Coupon and promotional codes are not valid on prior purchases. Coupons and promotional codes are valid only for purchases made on our official Website and may not be redeemed at third-party retailer stores or websites, unless otherwise specified in the offer.

Electronic Communications

When you access, use the Website, send e-mails to us, and/or receive electronic communications from us, you are, and consent to, communicating with the Company electronically. We may communicate with you by e-mail or by posting notices through the Website. You agree that all notices, disclosures, agreements, policies, and other communications that the Company provides to you electronically satisfy any requirement that such communications be in writing.

User Content

From time to time, you may submit, send, post, upload, publish, or otherwise provide ideas, comments, questions, feedback, suggestions, testimonials, reviews, photographs, videos, and other materials (collectively, "User Content"). You retain ownership of your original User Content. By submitting User Content through the Website, you grant Company a non-exclusive, royalty-free, worldwide license to host, store, reproduce, display, publish, format, and otherwise use that User Content as reasonably necessary to operate the Website, provide the Services, respond to you, and display content in the context in which you submitted it.

If you submit photographs, videos, testimonials, reviews, or other content for potential marketing, promotional, advertising, or commercial use, your submission and our use of that content are also governed by our Photo, Video & Testimonial Release. To the extent that the Photo, Video & Testimonial Release conflicts with this User Content section with respect to such content, the Photo, Video & Testimonial Release controls. We will not publish your full name, email address, telephone number, or street address with such content without additional permission.

By submitting User Content, you represent and warrant that you own or otherwise control the rights necessary to submit it; that the User Content is accurate to the best of your knowledge and does not violate this Agreement; and that our authorized use of the User Content will not infringe or violate the privacy, publicity, copyright, contract, intellectual property, or other rights of any third party. You remain responsible for your User Content. We may, but are not obligated to, monitor, edit, refuse, or remove User Content where permitted by law.

Links to Third Party Sites

The Website may provide links to other websites or resources, including advertisers, over which Company has no control. These links are provided solely as a convenience to users and should not be construed as an endorsement by Company of content, items, or services on those third-party websites. You may access, view and use such website links, including the content, items or services on those websites, but solely at your own risk. Company makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites. You agree that Company has no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources. When you leave the Website via a link to another website, you will be subject to the privacy policy and the terms of use of such other website.

Automatic Renewal Terms for Subscriptions

We are proud to offer some products on a subscription basis for your ultimate convenience. If a subscription plan is available for a product, you may choose to receive 1 or more units of that product on a recurring basis.

You may also be able to choose how often you want to be billed for and receive your recurring shipments. For example, most subscriptions recur every 30 days, so you will be billed for and shipped your next order approximately 30 days after the date your previous order was placed. If you would like to change the frequency of your shipments, you may do so by calling customer service at 480-445-9225 or sending them an email at admin@gusandsam.com.
When you enroll in a subscription plan, you acknowledge and agree that you will be billed for and receive recurring orders of a product, in the amount and frequency selected by you. The credit card or debit card you used to enroll in the subscription plan will be billed on a recurring basis according to the shipment frequency selected by you. All charges will be made under the name "Gus & Sam’s". You hereby expressly authorize Company to charge your credit card or debit card on a recurring basis according to the shipment frequency selected by you, and hold Company harmless for any responsibility or liability for any overdraft charges or fee you may incur from your card issuer or bank for insufficient funds or any other associated fees related to the recurring billing. You acknowledge and agree that Company will not obtain additional authorization from you for each recurring charge after you enroll in the subscription plan.

After you enroll in a subscription plan, you will receive an order confirmation that contains information about your subscription plan and how to cancel your subscription. Your subscription will continue unless you cancel — which you may do at any time. There is no purchase minimum or commitment to purchase, and there are no early cancellation fees.

You may customize your subscription to meet your needs, update billing info, or view and track your orders through the Website by creating an account. Alternatively, you can contact our customer service agents via phone or email for any assistance or to cancel your subscription.

Registration and Access Restrictions

You may be required to register for an account with us in order to use certain features of the Services. If you elect to take advantage of such features, you must register by completing the applicable registration form to create your account with a unique username and password. The decision to provide this information is purely optional; however, if you elect not to provide such information, you may not be able to access certain Services or participate in certain features of the Services. You agree to: (a) provide true, accurate, current and complete information about yourself when we request it; (b) maintain and promptly update this information to keep it true, accurate, current and complete to the extent the Services permit such updates; (c) use limited-access portions of the Services only using access credentials that we have issued to you; and (d) exit your account at the end of each session in which you have logged-in to the Services.

You must maintain the confidentiality of any access credentials that we issue to you and may not share them with any other person. You must notify the Company immediately of any unauthorized use of your credentials or any other breach of security. Even if you notify us, you will be responsible for any activities that occur using your access credentials, including any charges resulting from the use of your account.

Contests, Sweepstakes and Promotions

From time to time we may offer contests, sweepstakes and promotions. Additional terms and conditions will apply to your participation in each contest, sweepstakes or promotion.

Intellectual Property and Trademark Rights

This Website and Services, including articles and other text, photographs, images, illustrations, graphics, video material, audio material (including musical compositions and sound recordings), software, logos, trademarks, tradenames, titles, characters, names, graphics and button icons, excluding User Content (collectively, "Proprietary Material"), are protected by copyright, trademark and other laws of the United States, as well as international convention and the laws of other countries. The Proprietary Material is owned or controlled by the Company or by other parties that have provided rights thereto to us.

Except as otherwise provided in these Terms or with our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, methods, or process now known or later developed. All rights not expressly granted herein are reserved by the Company.

Copyright Infringement Notice

If you are a copyright owner or an agent thereof and believe that any User Content or other content on this Website infringes upon your copyright(s), you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail):

1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which should be disabled, and information reasonably sufficient to permit us to locate the material;

3. Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and e-mail address;

4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

5. A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed; and

6. A physical or electronic signature of the owner or an agent authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated Copyright Agent to receive notifications of claimed infringement is:
DMCA Agent
c/o Gus & Sam’s Legal Department
2942 N. 24th St., Suite 114
Phoenix, Arizona 85016
Email: admin@gusandsam.com 

For clarity, only DMCA notices should go to the Copyright Agent listed above. Any feedback, comments, requests for technical support, questions about Services, and other communications should be directed to our customer service department. You acknowledge that if you fail to comply with each of the notice requirements set forth above, your DMCA notice may not be valid.

After receiving a notification of infringement, we will process and investigate the claim and take appropriate actions under the DMCA and other applicable intellectual property laws. Upon receipt of notices complying or substantially complying with the DMCA, we will act expeditiously to remove or disable access to (i) any material claimed to be infringing or claimed to be the subject of infringing activity, and (ii) any reference or link to material or activity that is claimed to be infringing. We will take reasonable steps to promptly notify the submitter that we have removed or disabled access to such material.
Counter-Notice

If User Content provided by you was removed (or to which access was disabled), and you believe such User Content is not infringing or that you otherwise have authorization to post and use the content in your User Content, you may send a written counter-notice to the Copyright Agent listed above, containing the following information:

1. Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or access to it was disabled;

2. A statement under penalty of perjury that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the User Content removed or disabled;

3. Your name, address, telephone number, and e-mail address;

4. A statement that you consent to the jurisdiction of the federal district court in Phoenix, Arizona and a statement that you will accept service of process from the person who provided notification of the alleged infringement; and

5. Your physical or electronic signature.

If a proper counter-notice is received by the Copyright Agent, we may send a copy of the counter-notice to the original complaining party, informing that person that we will replace the removed content or cease disabling access to it within ten (10) business days. Unless our Copyright Agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, within fourteen (14) business days after the Copyright Agent's receipt of the counter-notice, at our sole discretion.

Disclaimer

WE (INCLUDING OUR PARENT AND AFFILIATE COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, CONTRACTORS, LICENSORS, AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES (COLLECTIVELY, THE "RELATED PARTIES")) PROVIDE THE WEBSITE AND SERVICES ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE OR THE SERVICES, INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR RELATED PARTIES DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE AND OUR RELATED PARTIES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT. FURTHER, NEITHER WE NOR OUR RELATED PARTIES HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF ANY PERSON SUBSCRIBING TO OR USING THIS WEBSITE. THEREFORE, WE DECLINE ALL LIABILITY WHATSOEVER FOR IDENTITY THEFT OR ANY MISUSE OF YOUR IDENTITY OR INFORMATION.

Indemnification

By using this Website or any of the Services, you agree to defend, indemnify, and hold us, our parent companies, subsidiaries and affiliates, and each of our and their respective managers, members, officers, directors, affiliates, employees, contractors and suppliers harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including attorneys' fees and expenses, arising from or in connection with Your Use of this Website, any of the Services, the uploading, posting, e-mailing, or transmission of any User Content or other materials by you or users authorized by you, infringement of any Proprietary Material, or any violation by you of these Terms, our Privacy Policy or any other policy posted from time to time on this Website applicable to Your Use of this Website or any of the Services. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to assist and cooperate with us in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your misuse of the Website.

Limitation of Liability

You expressly understand and agree that under no circumstances will Company or the Related Parties be liable for any indirect, special, incidental, punitive, consequential or exemplary damages in connection with Your Use. This applies regardless of the manner in which damages are caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability) or otherwise arising from Your Use of, inability to use, or reliance upon the Website, its content or any product advertised or sold on the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, injury, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known of the possibility of such damages. In the event of any issue with a product purchased through the Website, your exclusive remedy is a return or refund in accordance with our posted policies. For all other claims arising from your use of the Website or its content, Company's total liability shall not exceed the greater of (a) the amount you have paid to Company in the three (3) months immediately preceding the effective date of such damage, loss or cause of action, or (b) one hundred U.S. dollars (U$100).

Because some jurisdictions (including the state of New Jersey) prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you or be enforceable with respect to you, and if you are a user from such jurisdiction, the foregoing sections titled "Disclaimer of Warranties" and "Limitation of Liability" are intended to be only as broad as is permitted under the laws of such jurisdiction. If any portion of these sections of the Terms is held to be invalid under the laws of such jurisdiction, the invalidity of such portion will not affect the validity of the remaining portions of the remainder of the Terms.

In the event of any problem with the Website or the Services, you agree that your sole remedy is to cease using the Website and the Services. In the event of any problem with products that you have purchased through the Website, you agree that your sole remedy, if any, is to seek a return and refund for such products in accordance with the policies posted on the Website. You further agree that any cause of action or claim that you may have with respect to Your Use of the Website or any content or products obtained, purchased, or downloaded from the Website must be commenced no later than one (1) year after the event giving rise to the claim or cause of action.

We do not endorse and are not responsible for the accuracy or reliability of any opinion, information, advice or statement on the Website. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through use of any Services advertised or sold on the Website. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content on the Website.

MANDATORY ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT IN COURT.

Definitions. Dispute means any claim, dispute, or controversy (whether in contract, tort, or otherwise) arising out of, relating to, or connected with Company's Website, Services, or this Agreement, including questions of scope, enforceability, applicability, or validity of this Arbitration Agreement, whether a claim is subject to arbitration, and disputes regarding arbitrator or administrative fees.

Informal Dispute Resolution. Before initiating arbitration, both parties must first attempt to resolve any Dispute informally. The complaining party must send a written description to the other party (for claims against Company, send to admin@gusandsam.com) that includes: your name; the email address associated with your account (if applicable); a detailed description of the claim; the specific relief sought; the basis for that relief; and proof of your relationship with Company. The parties will negotiate in good faith for sixty (60) days after receipt. Relevant limitations periods and filing deadlines are tolled during this process.

Mutual Arbitration Agreement. If informal resolution fails, either party may initiate binding arbitration as the sole means to resolve Disputes, administered by the American Arbitration Association ("AAA") under its then-current rules (available at www.adr.org/consumer), as modified by this Agreement. If AAA is unavailable or unwilling to administer consistently with this Agreement, the parties will agree on an alternative administrator or petition a court to appoint one. Any arbitration demand must be emailed to admin@gusandsam.com and, for account holders, must include your registered email address. The arbitrator — not any court — shall have exclusive authority to resolve Disputes regarding interpretation, applicability, enforceability, or formation of this Agreement.

This Agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, is intended to be interpreted broadly, and applies to claims that arose before or after its existence. Acceptance of this Agreement supersedes any prior arbitration agreement with Company.

Exceptions to Arbitration. Either party may: (i) pursue claims in small claims court on an individual basis; (ii) bring actions in state or federal court to protect intellectual property rights (patents, copyrights, trademarks, trade secrets — not privacy or publicity rights) or for defamation; or (iii) seek declaratory or equitable relief in court regarding compliance with the Informal Dispute Resolution process or whether claims are time-barred. Pursuing these exceptions does not waive arbitration rights, and related arbitrations are automatically stayed pending outcome.

Class Action and Collective Relief Waiver. TO THE MAXIMUM EXTENT ALLOWED BY LAW, AND EXCEPT AS PROVIDED IN THE "BATCH ARBITRATION" SUBSECTION, ALL ARBITRATION SHALL BE CONDUCTED INDIVIDUALLY. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S CLAIM. CLASS ACTIONS, CLASS ARBITRATIONS, COLLECTIVE ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED.

Arbitration Procedure. Arbitration will be conducted before a sole arbitrator in Phoenix, Arizona, under applicable AAA rules (including Consumer and Mass Filing rules), excluding any rules permitting class or representative actions. The arbitrator shall apply Arizona law consistent with the FAA and applicable statutes of limitations, and may grant any relief available under law or equity, consistent with the Limitation of Liability section of these Terms.

For claims under $10,000 not seeking injunctive or declaratory relief, arbitration will proceed on documents only unless the arbitrator or both parties determine a hearing is necessary. For larger claims, either party may request a hearing (via videoconference or telephone unless otherwise agreed). The arbitrator may allow dispositive motions where likely to efficiently resolve or narrow issues. All proceedings are confidential unless disclosure is necessary to obtain court confirmation (under seal where permitted).

Batch Arbitration. If 100 or more similar demands are submitted against Company with assistance from the same law firm(s) or organization(s) ("Mass Filing"), the parties agree to the following: demands will be processed in batches of 100 (with any remainder forming a final batch); one arbitrator will be designated per batch; multiple batches may proceed simultaneously with reasonable administrative staging; fees for each demand are due only when that demand's batch is designated for processing; and batching continues until all demands are resolved. The parties will cooperate with each other and AAA to implement efficient resolution processes. Any disputes about the application of this provision will be resolved by a procedural arbitrator appointed by AAA. This provision does not authorize class arbitration of any kind or alter the threshold for AAA's Mass Filing rules. Claims remain tolled until each demand is decided, withdrawn, or settled. If this Batch Arbitration provision is found unenforceable, the entire Arbitration Agreement is void as to that Mass Filing.

Mediation After First Batch Following the first batch, results will be provided to an AAA mediator (selected from a pool of five, with each side striking one and ranking the rest). The mediator, Company, and remaining claimants will have 90 days to agree on a resolution or methodology for outstanding demands. If no resolution is reached, either Company or any remaining claimant may opt out of arbitration for those demands within 60 days by written notice. Opting out under this subsection does not waive the Class Action Waiver. If no opt-out occurs and no methodology is agreed upon, batching continues in sequential order.

Arbitrator's Decision. The arbitrator will render a timely award including essential findings and conclusions. Judgment may be entered in any court of competent jurisdiction. Monetary and non-monetary relief are available on an individual basis to the extent permitted by applicable law and this Agreement. No individual award has preclusive effect on other disputes except to preclude re-arbitration of the same claims between the same parties. Attorneys' fees are available to the prevailing party if authorized by applicable substantive law. The arbitrator may impose sanctions for frivolous claims or failure to comply with the Informal Dispute Resolution process.

Fees. If you demonstrate that arbitration costs would be prohibitive compared to litigation, Company will pay filing and hearing fees exceeding $250 unless the arbitrator finds your claims frivolous or brought in bad faith. You are responsible for your own attorneys' fees unless otherwise provided by applicable law or this Agreement. AAA retains discretion to reduce or modify fees, provided modifications do not increase your costs. A good-faith challenge to AAA fees does not constitute a default, and fee deadlines are tolled during any such challenge.

30-Day Opt-Out Right. You may opt out by emailing admin@gusandsam.com with the subject line "ARBITRATION OPT-OUT" within thirty (30) days of your first use of the Website/Services. If you opt out, Company is also not bound. If you opt out of a revised clause, any prior arbitration clause you did not opt out of remains in effect. Company will honor all valid prior opt-outs. If Company later removes this Agreement, no opt-out from that change is required.

Severability. If any part of this Section is found unenforceable, the court will reform it to the minimum extent necessary and the remaining provisions continue in effect. If the Class Action Waiver or Batch Arbitration provision cannot be enforced as to some or all of a Dispute, the arbitration agreement does not apply to that Dispute or portion — those claims may only proceed in state or federal courts in Maricopa County, Arizona, while remaining claims proceed in arbitration.

Survival. This Arbitration provision, including the Class Action Waiver, survives termination of this Agreement and fulfillment or cancellation of any orders.

Class Action Waiver, Jury Trial Waiver, and Applicable Law

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION OR PROCEEDING.

To the extent not prohibited by applicable law that cannot be waived, the parties hereby waive and covenant that they will not assert (whether as a plaintiff, defendant, or otherwise), any right to trial by jury in any action arising in whole or in part under or in connection with these Terms, whether now existing or hereafter arising, and whether sounding in contract, tort, or otherwise. The parties agree that a copy of this paragraph may be filed with any court as written evidence of the knowing, voluntary, and bargained for agreement among the parties to irrevocably waive their right to trial by jury in any proceeding whatsoever between them relating to these Terms, and that such proceeding will instead be tried in a court of competent jurisdiction by a judge sitting without a jury.

These Terms, and any disputes arising out of or relating to your use of the Website or any product or service obtained through it, shall be governed by and construed in accordance with the laws of the State of Arizona, without giving effect to any choice or conflict of law provision or rule, except to the extent federal law applies.

Notice for California Users

Under California Civil Code Section 1789.3, California consumers are entitled to the following consumer rights notice: The provider of the Website is Gus & Sam’s Pet Supplies LLC, d/b/a Gus & Sam’s Premium Dog Chews, 2942 N. 24th St., Suite 114, Phoenix, Arizona 85016. For questions or complaints regarding the Website, please write to that address, email admin@gusandsam.com with "California 1789.3 Inquiry" in the subject line, or call 480-445-9225. California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs using the contact information published by that agency.

English Language

It is the express wish of both you and us that these Terms and all related documents be drawn up in English.

Entire Agreement; Severability; No waiver

These Terms, together with the Privacy Policy incorporated herein by reference and any policies that we post on the Website and Services, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us with respect to such subject matter. If any provision of these Terms is deemed unlawful, void or unenforceable, the remaining provisions will remain in place and the invalidated provision will be deemed replaced by an enforceable provision that most closely reflects the intent of each of you and us.

Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.

Miscellaneous

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Both you and us acknowledge that these Terms express your and our entire understanding and agreement, and that there have been no warranties, representations, covenants or understandings made by either you or us to the other except such as are expressly set forth herein. Both you and us agree that these Terms shall be interpreted as though co-drafted by both you and us and any rules of contract interpretation favoring one party over the other shall be disregarded. These Terms shall be binding upon and inure to the benefit of each of you and us, and our and your respective successors and permitted assigns. You may not assign your rights or obligations under these Terms at any time.

Captions and section headings used in these Terms are for convenience only. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither you nor us have any authority of any kind to bind the other in any respect. Any specific right or remedy provided in these Terms shall not be exclusive but shall be cumulative upon all other rights and remedies set forth these Terms and allowed under applicable law.
Your Use of this Website, and any of the Services may also be subject to other local, state, national, and international laws. We make no representation that any Services are appropriate or available for use in any particular location. Those who choose to access the Services do so on their own initiative and are responsible for compliance with all applicable laws.

When used in these Terms, the word "including" shall be deemed to be followed by the phrases "but not limited to" or "without limitation".
How to Contact Us

If you have any questions or comments about these Terms or the Site, please contact us by:
Email: admin@gusandsam.com
Phone: 480-445-9225

© 2026 Gus & Sam's Premium Dog Chews. All rights reserved.